Employment

A look back at one year of working from home [Infographic]

A look back at one year of working from home [Infographic] 1284 720 Growth Partners

March 17 marks exactly one year since we turned off the lights at our offices in Leicester’s Colton Square and set up our workstations at home.

When the COVID-19 pandemic hit the UK in March 2020, our priority was to protect staff and client services. With our roots firmly based in developing the latest technology, we knew we had the tools to continue to deliver from anywhere and provide a seamless service to our clients.

Paul Bresnihan, Group Chief Executive Officer, said:

“It’s been a tough time for everyone, and we have taken some time to reflect on what’s been an unprecedented year.

We, like all businesses, have learned a lot from this crisis, and I am truly thankful to all our staff who have each played their part.”

The infographic below takes a look back at some of the positives we have taken while working from home for a year during the pandemic.

A reflection on the positives since working remotely:

  • 90,000 pay documents uploaded each month for clients through our payroll and pension services
  • 50,000 employees now using our platforms to access their pay, pension, discounts and physical and emotional wellbeing services through our EAP
  • 489 portals upgraded for our clients
  • Customer service satisfaction levels increased by 4% to 93% during this time, which evidences the seamless transition to remote working
  • Refocused our business with a new identity, website and app and realigned our people strategy
  • Continued engagement with employees despite the distance with 1937 virtual team meet ups and four employee engagement events
  • Mindful of the impact on our employees, we carried out 100 wellbeing sessions and arranged 20 pick-me-ups in the post
  • Through continued communication throughout the business, we celebrated a proposal, eight house moves and welcomed two babies and four new pets to the team
  • Working remotely, we adapted our learning, embracing more social and informal learning techniques

Want to learn more about us and our services?

Get in touch for a chat or arrange an online demo of our services – we’re working from home!

5 Point Plan to Drive Employee Engagement

5 Point Plan to Drive Employee Engagement

5 Point Plan to Drive Employee Engagement 2664 1772 Scott Read

Our CEO of Employee Services, Scott Read discusses the real meaning of employee engagement, how it differs to employee benefits and his 5 point plan for success…

Employee engagement is an ever-expanding marketplace and discussion topic within businesses across the world, but what does it really mean, and do we actually make it a priority?

I’ve worked in this industry now for the last eight years and the way in which so many businesses understand employee engagement is so inconsistent and means something different depending on your viewpoint. It’s not surprising, given that there are more than 50 definitions*

The evolution of engagement itself has been a fascinating journey. Early adopters started to add a number of employee benefits to their offerings, trying to differentiate their packages from the crowd, but is this really engagement, or simply business self-preservation?

We’ve all seen the introduction of staff discounts, employee assistance programmes and access to childcare vouchers being applied to thousands of businesses with a view that those employees who benefit from them will be thankful, and it will enhance their job satisfaction.

We now find ourselves in a situation where employee benefits are, or should be, the norm for every employee with 91% of employees believing employers should offer tailored benefits packages** They are accessible, affordable, easily integrated and they do offer value to those employees who have the desire and energy to use them.

I would argue that employee benefits are an essential component to a business operation, as they demonstrate that you care for your employees and that you want to make their lives better, even in just a small way. It may also be a factor that helps you retain an employee, rather than seeing them leave you to join an organisation for the sake of a few pence per hour, or a discounts scheme, or some wellbeing advice.

Employee benefits Vs employee engagement

As employee engagement becomes an even more popular topic, you may want to ask yourself the following questions:

  1. Have you made some employee benefits available to your employees, in the belief that this will drive loyalty, appreciation and productivity?
  2. Do you spend thousands of pounds each month/year trying to implement a range of technology, products and services, only to see usage at a really low level?
  3. Are you frustrated that your efforts in encouraging usage are wasted?

If the answer to these questions is ‘yes’, then you are probably more focussed on employee benefits and not employee engagement.

It’s really important that you recognise this distinction, especially if you really want to engage with your colleagues.

So, what is employee engagement?

Employee engagement is a much more difficult and complex project entirely. Genuine employee engagement is a culture, a belief system, a management ethos and it needs to be adopted by every team leader, manager, director, owner and executive within an organisation for it to truly work.

Can you look across your organisation and say that you have nailed employee engagement? I know that I look around our business every day and find a list of things we could do better, should have done better, or differently, and I constantly strive for the perfection I’m looking for.

In reality, I’ll never reach perfection, nor do I want to, because that perfection may also bring complacency. Employees change, their circumstances change, the working environment changes (we should all have seen that since COVID-19 arrived), so we need to be constantly evolving to meet the needs that these changes bring.

Ask yourself when was the last time you really reviewed your engagement strategy; do you even have one?

The creation or review of your own bespoke engagement strategy is essential in helping you stay relevant to your employees, ensuring that they stay loyal and engaged with YOU.

Your 5-point plan to drive employee engagement 

If any of this is striking a chord with you, then hopefully my 5 Point Plan can help you genuinely drive an uplift in employee engagement within your business.

DOWNLOAD: Your 5 Point Plan drive employee engagement

Employee engagement is about honesty. Rose-tinted spectacles won’t help you, but an honest assessment and strategy will. With clear objectives and the right management approach, you can transform your business from a benefits culture to an engagement one.

I believe that every business should make employee engagement a priority, not a chore, and not a box-ticking exercise. With a little focus, direction and strategy, the gains on retention, loyalty, profits and productivity that are often banded about can become a reality, but one thing is for certain… they won’t without a plan!

So, don’t play at engagement, devise a strategy and implement it with the same purpose, drive and energy that you would every other project within your business; the rewards will be more lucrative and long-standing than most short-term new-business campaigns that you run.

 

Scott Read

Scott is a results-driven business leader with an impressive track record of helping employers strategise key business growth.

To speak to Scott about your employee engagement strategy, call 07368 474 319 or email scott.read@growthpartnersplc.co.uk

 

Sources

Engaging for success: enhancing performance through employee engagement – Research Gate

What’s Next for Digital Benefits Administration in 2019 – HR Technologist

SMART employment

How SMART Employment is Changing the Game for UK Businesses

How SMART Employment is Changing the Game for UK Businesses 1500 770 Growth Partners

Some companies have it so easy. Engaged employees, high retention rates, increased productivity and most importantly, increased profitability.

You may look at them enviously, wondering how exactly is it that they achieve this outstanding balance without breaking their bank accounts? But what if we told you it was one of the easiest solutions you could make in your business. By becoming a SMART employer, you yourself could become the company you aspire to be.

Having everything in one place, easily accessible and efficient for all those employed.

But what is this SMART employment model that is benefitting so many? And how can you become a part of it? What is it?

What is the SMART Employment model?

SMART Employment has been around for a while, you just haven’t noticed it. Unlike traditional HR outsourcing companies, SMART Employment takes an aggregated approach to business support, handling all HR and employee-focused functions such as PayrollBenefitsRecruitment and more.

Essentially it takes away all the laborious admin tasks that are related to the basic HR functions, combines it with some amazing employee benefit tools, to make a one-source function that employers can use to improve their overall company strategy. Employers will have more time, money and energy to focus on their employees, making sure they are getting the best out of them whilst ensuring a good work-life balance.

Why it works

Would you rather pay a bunch of separate costs for different services, that may or may not work together, or where one is more engaging than the other – and you still do admin work just to get them all organised for your employees to use? Or would you rather pay one cost, for one platform where all the services are already integrated and work in harmony?

The latter is why the SMART Employment model works so effectively. We aggregate all services so it’s one easy fee for multiple services.

It’s been found that employees who are more engaged are 27% more likely to demonstrate ‘excellent’ performance. This work ethic will then directly affect your profitability in a positive way.

So why wouldn’t you get involved in SMART Employment? It’s the obvious answer to many decision makers’ problems and will improve overall productivity and performance in the business in the long run.

Why our portal is the best

Being one of the leading providers of SMART Employment, we can confidently say that we have everything running on a tight ship and know what we’re talking about. We provide our clients with a single sign-on app where the employees can access everything wherever and whenever they want to.

On the app, you can get access to;

As well as this, employers will also be provided with HR Support including occupational health, legal advice and support on recruitment.

Like to know more about how SMART Employment can grow your business? Contact Growth Partners today on 0116 340 3116 or book a free consultation here

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