Privacy Policy – Customer Services

General Data Protection Regulation (GDPR) is replacing the current data privacy law, granting you more rights as an individual and reforming the obligations of organisations holding your personal data.

Growth Partners PLC is committed to being transparent about how it collects and uses the personal data of its workforce, and to meeting its data protection obligations (GDPR). This policy sets out the organisation’s commitment to data protection and outlines individual’s rights and obligations in relation to personal data.

What type of Personal Data we collect?

We do not collect any information beyond what is needed to fulfil our stated purposes and will not retain it for longer than necessary.

When you contact us with a query the customer services team will take down certain details from you in order to log the query/complaint and direct the query to the relevant department. The information required includes:

  • Name
  • Surname
  • National Insurance number
  • Email address
  • Company name
  • Telephone number

How do we collect information about you?

We collect your information either directly from you, when you contact us via a telephone or an email, or if a representative from your company contacts us on your behalf regarding an issue or a query.

Legal basis for processing your information

Initially, the personal information we collect about you is collected on the basis that it is our contractual obligation to you, to facilitate a fair response to your queries and issues in a prompt and efficient manner. This information is used solely to identify who you are and to locate your account to rectify the issue raised.

We would then anonymise your personal information, sharing certain information with only the relevant individuals who will assist in the improvement of our services based on your experience to better the experience and service we can provide going forward. We process this information under the legal grounds of legitimate interests.

Information retention period

We will hold your information for the duration of the query remaining outstanding. Once resolved, we will hold the information for a period of 40 days in case the issue needs to be revisited. After this period your personal information will be deleted securely, and permanently. The only information that will be kept will be your company name and the issue that was raised. This retention of data will be for monitoring purposes which will help to improve our future services.

Where is your information stored and who do we share your information with?

Your personal information will be stored on our secured server with data encryption. Only the customer services team will have access to this part of the server.

When you contact us regarding a query the customer services team will need to redirect the query, along with your personal information, to the relevant department internally to resolve the issue. This information is sent via Skype. Skype uses AES (Advanced Encryption Standard) to encrypt messages sent via skype so that your data is transferred securely.

What rights do you have?

The right of access You are entitled to see the information we hold about you and can request a copy by emailing dpo@growthpartnersplc.co.uk
The right to rectification If you believe any information we hold about you to be incorrect, please email dpo@growthpartnersplc.co.uk and we will amend the information accordingly.
The right to object You have the right to object the use of your personal data for certain circumstances. In such cases we will take appropriate steps to ensure your request is complied with. Our course of action includes consideration of any legal obligations we must fulfil in regards to providing information to relevant supply services or regulating bodies.

How to make a complaint

If you are unhappy with the way in which your personal data has been processed, you may in the first instance contact Amrik Birdi using the following contact details:

Address 2 Colton Square, Colton Street, Leicester, LE1 1QH
Telephone 01163 403116
Email dpo@growthpartnersplc.co.uk

If you remain dissatisfied, then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: –

Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

www.ico.org.uk